24/7 Service Desk & Field Support
Support & Help Center
Official support and technical assistance for COP31 Mobile field operators.
Service Desk & Contact Channels
- Address: Ostim OSB Mah. 100. Yıl Blv. No:55E/14, Yenimahalle / Ankara
- Phone: +90 (312) 266 66 50
- Technical Support Email: support@inosas.com.tr
- Corporate Inquiries: info@inosas.com.tr
- Web Portal: https://cop31.goosm.com
Service Availability
The COP31 production infrastructure operates on high-availability cloud architecture with continuous automated health monitoring and scheduled database synchronization.
Critical incidents: Within 1 hour (24/7); Standard inquiries: Within 1 business day.
Frequently Asked Questions (FAQ)
You can sign in using your corporate COP31 username and password provided by your system administrator. Alternatively, if your organization allows self-service field onboarding, you can tap 'Create a field account' on the login screen to register your credentials.
Ensure push notification permissions are allowed for COP31 Mobile in your device settings. Also check that your device has active network connectivity. Push notifications are automatically synchronized when you log into your active account.
Open the incident or asset record on your mobile device, scroll to the files section, tap 'Add photo / attachment', and select an image from your device photo library. The photo will be securely uploaded and linked to the ticket audit trail.
You can request account and credential deletion at any time by visiting the 'Account & Data Deletion' tab on this portal or tapping 'Request account deletion' inside the mobile application's More menu.